WWJD? (What Would Jerry Garcia Do?)

WWJD? It’s a question that I’m sure is on the minds of many people. What would Jerry do? Jerry Garcia, that is. And what he would do, if he were a credit union CEO, that is. It’s a question that I’ve addressed in two recent conference presentations, first at the CU Directors Conference last summer, and then again to the Young & Free Spokesters’ meeting held the day before the CU Water Cooler conference last fall.

Mobile Banking Delusions

Bank Technology News reported on a survey of bank executives which found that 87% say the hope of strengthening customer ties is driving the development of mobile banking apps at their institution. My take: What flavor of kool-aid are the 87% drinking that make them think that mobile banking apps will “strengthen customer ties”?