The Fat Lady Ain’t Singing To The Banks

American Banker ran an article titled Time to Face the Music On Disintermediation in which the author stated: “In spite of all the regulation that helps prop up legacy business models and protect established companies, much of banking is ripe for digital disintermediation-and it’s starting to happen already. Fundamentally, banks connect those with money to those who…

Banks’ Social Media Challenges

I had the chance to participate on a SMB Boston panel last week on Driving Business Value Through Social within Financial and Regulated Environments, which I think was just a fancy way of saying “social media in financial services.” The main message of my presentation: Financial institutions should integrate social media approaches into their marketing and customer service…

What Do We Need Marketing For?

In my (very glamorous, high-profile) job as an industry analyst, I’m supposed to be on top of industry trends and happenings. For other analysts, that means talking to a lot of people. Ugh. Mr. Cranky doesn’t like talking to people.  So I’ve planted listening devices in the offices of leading financial services execs to hear…