Mobile Bill Pay Realities

billpaySAP released the results of a global survey it conducted which found that: “Half of the respondents surveyed turn to their devices to pay a bill (55%), make a bank transfer (52%) and set up a new account (48%).” The mobile bill pay reality — in the US, at least — is that nowhere near half of consumers are using a mobile device to pay their monthly bills.

Why Bank Branches Suck (And Why The Branch Of The Future Stuff Is Nonsense)

Chris Skinner recently published a blog post titled Banks designed for humans, not money in which he argues that: “Branches are banks’ retail stores but were designed for money. They were designed to handle physical forms of cash and cheques, as secure transaction centres. This is the core challenge of why everyone thinks branches will disappear. Because…

Bank Customers Want A Seamless Experience (My Foot)

Foot wasn’t exactly the first body part that came to mind, but I’m trying hard to keep it family-friendly here. Yet another consumer survey from yet another technology company finds that bank customers want…..wait for it….a seamless and personalized customer experience. And that consumers are even willing to share personal information with the bank in…

In Defense Of Bank Branches

I got this from a CNBC article on bank branches: “Mobile transactions are easier for customers and cheaper for banks to service, according to Diebold, a company which specializes in ATM and branch transaction services. In the company’s 2010 investor presentation, it estimated a $4.25 per transaction expense at a bank branch versus only 8…

Do You Need A Minty Fresh PFM?

Intuit announced that it would offer banks and credit unions the opportunity to implement Mint as a PFM platform integrated with the FIs’ online banking platforms. As usual, NetBanker was all over this with it’s equally as typical excellent analysis. Jim Bruene’s list of pros and cons for FIs to consider regarding implementing Mint is…