Do You Need A Minty Fresh PFM?

Intuit announced that it would offer banks and credit unions the opportunity to implement Mint as a PFM platform integrated with the FIs’ online banking platforms. As usual, NetBanker was all over this with it’s equally as typical excellent analysis. Jim Bruene’s list of pros and cons for FIs to consider regarding implementing Mint is…

Telling The PFM Story

In a recent Financial Brand article titled Online Banking 2.0: Getting Visual, Brett King is quoted as saying: “FIs still have a long way to go. Visualizations and basic budgeting tools are only one small step forward. It’s going to take more than a few fancy pie charts, a drag and drop goal function, and seeing account…

Anybody For A PFM Summit?

Some people are really good at organizing things, events, and people. About the only thing I can organize are my thoughts. So I’m really hoping I can convince somebody (or organization) to organize a PFM Summit. Not a conference, not a Finovate-style demo format, and not a free-form BarCamp. A summit. A meeting of the…

Finance Dot Data Dot Gov

One of the following two statements is false: 1. Just one in four PFM (personal financial management) users believes that PFM tools have done a good job of helping them understand how other people manage their financial lives. 2. No data exists for FIs or PFM providers to help consumers understand how other people manage their…

PFM Is Dead, Long Live FPM

PFM (personal financial management) is dead. And if you want to know who killed it, look in the mirror. Because you killed it. You, the banks and credit unions that have been implementing PFM. And you, the PFM vendors who have been selling them this stuff. I know what you’re thinking: What the hell are…

Facebook Fans Aren’t Better Customers, Better Customers Are Facebook Fans

Obsessing over driving social media connections because social media fans are more likely to buy, are better customers, or whatever, misses an important point: Social media connections don’t cause the desirable behavior/attitudes. Encouraging customers to “Like us on Facebook!” or “Follow us on Twitter!” is a waste of marketers’ time and efforts. The customers who make those connections are already good customers.

Comscore’s 2011 State of Online and Mobile Banking

Comscore published its annual State of Online and Mobile Banking for 2011. Anyone in financial services with an interest in the online or mobile channels, payments, or marketing should check it out. Lots of interesting data points and trends in this report. Here’s what caught my eye: 1. PNC is kicking @ss. The bank’s satisfaction…