The Mobile Moments Of Opportunity (Or Why Mobile Wallets Haven’t Caught On)

blogginMaking the payment is not the part of the customer experience that consumers want a digital wallet (whatever that might be) to improve. The mobile moments of opportunity–to improve the customer experience, to add new levels of convenience to the customer experience, to help consumers make better/smarter decisions about how they manage and spend their money–occur before and after the payment.

Define Disruption

blogginYou know what we need? A common, agreed-upon definition of what disruption is. Discussions typically focus on individual firms that are talked about as potential disruptors. I hear little, however, of exactly what new technologies they’re bringing to the table that would cause disruption, or of technologies that existing banks aren’t already adopting and deploying en masse.

Speed Bumps On The Path To Payments Disruption

blogginA common trait among emerging generations is a desire to break from the past, and overcome the sins of their fathers (not mothers, because women are perfect). What’s funny about the newest young generation is their interest in disruption within the payments industry. Unfortunately for disruptors, there are speed bumps on the path to payments disruption.

Mobile Payment Numbers Are Useless

mobilepayDevice shouldn’t be the only factor determining what constitutes a mobile payment. Location matters. As long as the numbers being reported include home-based, web-based purchases, I remain skeptical that mobile payment statistics really capture the shift in behavior.

Coin And The TechCrunch Effect

20131126 coinCoin’s initial “success” has little to do with rational, logical reasons like solving a “problem,” referral fees, or appealing to early adopters with a blend of “old” and “new.” Coin’s initial “success” is due to the TechCrunch Effect. That’s it, folks. The one — and only — reason for Coin’s “success” was coverage on TechCrunch.