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I hereby proclaim 2010 to be the Year of the Social Customer. It was right about this time last year that I commented on a blog post which [...]
October 29, 2009
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The 1 to 1 blog recently reported that SAS’ CMO “unveiled the eight levels of analytics”: 1. Standard reports — It [...]
October 27, 2009
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A research study found that firms that let their employees access Facebook at work lose an average of 1.5% in total employee productivity. Nearly [...]
October 25, 2009
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In an excellent blog post, Amy Mengel lists five reasons why firms are failing at social media. To support her conclusion that social media [...]
October 22, 2009
